> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elemente.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom  Call task

> Customizing outbound calls with custom task

### Overview

The **Custom Call Task** is meant to make each outbound call fit specific needs and goals. This way, each call is more personal and effective..

## Create an Outbound Call

**Steps:**

**1. Access the Outbound Call Feature:**

* **Navigate to the dashboard.**

* **Click on the Task icon**

* Click on **"Create New Task"** -> selete option **For Single Customer**

<img className="" src="https://mintlify.s3.us-west-1.amazonaws.com/miles-cbcbe49f/images/task/create_task.png" alt="Hero Light" />

## Single Customer Call

* **2. Set Task**
* Assign task to an Agent by clicking on the agent  dropdown option
* Selete Task Type from the dropdown option

<img className="" src="https://mintlify.s3.us-west-1.amazonaws.com/miles-cbcbe49f/images/task/set_task.png" alt="Hero Light" />

**3. Customer Information**

* Enter  customer name  and  phone number.

<img className="" src="https://mintlify.s3.us-west-1.amazonaws.com/miles-cbcbe49f/images/task/customer_info.png" alt="Hero Light" />

**4. Fallback Action**

* By default call are set to call immediately
* You can schdule a call by setting **Date Range**, **Time Zone**, **Start Time** or **End Time**
* If the call fails, set the **Number of Retries** (how many times the system should retry the call) and the **Retry Interval** (when the call should retry)

<img className="" src="https://mintlify.s3.us-west-1.amazonaws.com/miles-cbcbe49f/images/task/fallback_action.png" alt="Hero Light" />

**5. Review and Confirm:**

* Review the call details.
* Click **Create** to create or  schedule the call.

**6. Initiate the Call:**

* The system will automatically initiate the call at the scheduled time.

For further details on setting up and managing outbound calls, refer to the comprehensive guide on [How to create Outbound calls](/guide/how-to-create-outbound-call).