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November 28, 2024 We’re excited to announce the latest updates in Release 30.5! This release introduces several powerful features, enhancements, and critical bug fixes to improve your experience.

πŸš€ New Features

  • Custom Action on Agent Settings:
    Create and manage custom actions directly on the Agent page for enhanced functionality.
  • Calendar Integration:
    Seamlessly schedule tasks with the new Google Calendar integration.
  • Customer Attributes:
    Define and manage custom attributes for customers, enabling personalized interactions.
  • Observability & Monitoring:
    Advanced monitoring capabilities with integrations for Langfuse and Weights & Biases (WandB).

πŸ› οΈ Enhancements

  • Customer Page Improvements:
    Redesigned for a more intuitive user experience.
  • HubSpot Integration:
    Enhanced contact syncing for smoother workflows.
  • Optional Greeting Message:
    Customize greeting messages for a more tailored customer interaction.

🐞 Bug Fixes

  • Team Workspace Management:
    Resolved an issue preventing workspace owners from removing themselves.
  • Knowledge Base URLs:
    Added a warning for empty Knowledge Base URLs to prevent unexpected errors.
  • Knowledge Base Crawling:
    Fixed issues affecting the crawling functionality for Knowledge Base content.