Calls
Get calls
GET
Authorizations
Basic authentication header of the form Basic <encoded-value>
, where <encoded-value>
is the base64-encoded string username:password
.
Query Parameters
Example:
{ "from": "2022-01-01", "to": "2022-01-31" }
Example:
24
Available options:
failed
, voicemail
, ringing
, answer
, completed
, busy
, open
, close
, closed
, resolved
, no-answer
, canceled
, in-progress
, ongoing
, pending
, stalled
, expired
, processing
, queued
Example:
"answer"
Available options:
call
, sms
, whatsapp
, email
, webchat
Example:
"call"
Example:
"yes"
Response
200
application/json
Returns the call
Interaction ID
Example:
"123e4567-e89b-12d3-a456-426614174000"
Interaction status
Example:
"in-progress"
Agent phone number
Example:
"+1234567890"
Agent Email
Example:
"+1234567890"
Customer phone number
Example:
"+1234567890"
Customer email
Example:
"+1234567890"
Agent ID
Example:
"123e4567-e89b-12d3-a456-426614174000"
Customer ID
Example:
"123e4567-e89b-12d3-a456-426614174000"
Skill ID
Example:
"123e4567-e89b-12d3-a456-426614174000"
Customer name
Example:
"John Doe"
Transcription
Example:
"Hello, how can I help you?"
Recording URL
Example:
"https://example.com/recording.wav"
conversation messages
Example:
[
{
"sid": "SM1234567890abcdef",
"timestamp": "2025-03-17T14:30:00Z",
"sender": "agent",
"content": "Hello, how can I assist you today?",
"mediaUrl": "https://example.com/image.jpg",
"status": "delivered"
}
]
Session duration in seconds
Example:
"7200"