Initiate call

Basic authentication header of the form Basic <encoded-value>, where <encoded-value> is the base64-encoded string username:password.

Your agents UUID

The interaction channel, you can send your agent to call, sms, whatsapp or webchat

The customers name you're trying to reach

The customers phone number you're trying to reach

Your skill UUID

Agent ID

Agent phone number

Customer ID

Customer name

Customer phone number

Interaction ID

Recording URL

Skill ID

Interaction status

Transcription