Calls
Initiate call
Calls
Initiate call
POST
Authorizations
Basic authentication header of the form Basic <encoded-value>, where <encoded-value> is the base64-encoded string username:password.
Body
application/json
Input data for creating a new interaction
Your agents UUID
The interaction channel, you can send your agent to call, sms, whatsapp or webchat
Available options:
call, sms, whatsapp, webchat Your skill UUID
The customers name you're trying to reach
The customers phone number you're trying to reach
Response
200
application/json
Initiate call
Interaction ID
Interaction status
Agent phone number
Customer phone number
Agent ID
Customer ID
Skill ID
Customer name
Transcription
Recording URL