​
Steps to Connect Knowledge to an Agent

1. Access the Knowledge Base Feature

  • Navigate to the dashboard.
  • Click on the Knowledge Base icon.

2. Add a New Knowledge Base

  • Once the Knowledge Base page opens, click on the Add Knowledge Base button.

After you have uploaded your knowledge base content into your AI Agent, you can manage your knowledge content to include or exclude information from individual articles in your AI Agent’s responses

​
Structuring Your Knowledge Base Content

Effective knowledge base content is structured logically to provide clear context and understanding for both users and AI agents.

​
Multilingual Support for Knowledge Base Content

Your AI agent can deliver content from knowledge bases in languages beyond English:

  • English
  • Portuguese
  • Spanish

Here’s how your AI agent handles responses from non-English knowledge bases:

When a customer queries your AI agent in a specific language, it retrieves relevant content from articles written in that language. If no articles are available, it won’t use content from other languages, prompting the customer to rephrase the question.

If a customer queries in a language without corresponding knowledge base content, but the language is enabled in your settings, your AI agent automatically translates English content for responses, ensuring seamless interaction without translating content from other languages.

Making calls from other systems (Zapier / API)Import existing support documentation