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Overview

This guide provides a step-by-step approach for obtaining and assigning a phone number to your agent using our system. Users can either purchase a new number from Twilio or Vonage or assign a previously purchased number to an agent. Follow the instructions below to complete the process. For detailed instructions on setting up an agent and assigning a number, please refer to the guide on How to create and manage Agent.

1. Purchase a Number:

  • On the dashboard, click “Voice Bot” to load the agent.

2. Choose a Country:

  • Select the country for which you want to buy a phone number. This will filter the available numbers to those from the selected country

3. Select the Phone Provider:

Choose the phone provider from which you want to purchase the number. The options typically include:

  • Twilio
  • Vonage

4. Purchase and Assign Number:

  • Once you have selected a number from the chosen provider, proceed to purchase it.
  • After purchasing the number, assign it to an agent to ensure it is properly configured for use.
Voice Bot Prompt