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On this page
Phone Number Purchasing and Configuration Guide
Step 1: Access the Phone Numbers Section
Step 2: Purchase a Phone Number
Step 3: Phone Numbers Table
Buy and Assign Number on Agent Settings
General
Phone Number
Step-by-step guide on how to purchase and configure phone numbers in the system.
Phone Number Purchasing and Configuration Guide
Follow the steps below to purchase and configure phone numbers for your workspace.
Step 1: Access the Phone Numbers Section
Log in to your dashboard.
Navigate to the
phone call
section from the left sidebar.
Click on the
Buy Number
button to start the purchasing process.
Step 2: Purchase a Phone Number
After clicking
Buy Number
, a pop-up modal will appear with the following fields:
Country
: Select the desired country for the phone number.
Provider
: Choose between
Twilio
or
Vonage
.
Area Code
: (Optional) Enter a specific area code for the phone number.
Click
Search
to list the available phone numbers based on your criteria.
Browse the list of numbers and select a suitable option.
A confirmation modal will appear. Review the details and confirm your selection.
Once purchased, the phone number will appear in the
Phone Numbers
table.
Step 3: Phone Numbers Table
On the phone number table list, you will see all purchased phone numbers.
The table includes the following columns:
Number
: Displays the purchased phone numbers.
Assigned To
: Indicates whether the number is assigned to an agent. If unassigned, it will show
Unassigned
.
Active Channels
: You can assign a phone number to an agent on a specific channel, either phone call or SMS.
Configure Button
: On click on the plus button in the
Assigned To
section, a modal with all agents will pop up to assign a number to.
Buy and Assign Number on Agent Settings
On agent settings, click on the
Phone Numbers
tab.
There are two buttons:
Available Numbers
and
Buy Number
.
Available Numbers
shows the numbers already purchased in the system.
If no numbers are available in the system, you can buy a new number.
Starter guide
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Assistant
Responses are generated using AI and may contain mistakes.