​
Overview

Inbound calls are calls initiated by customers or users to your company’s agents. These calls are typically directed towards your customer service, support, or sales teams. Our AI-powered voicebot agents are designed to handle inbound calls efficiently, ensuring that customer inquiries are addressed promptly and accurately

​
Setting Up Inbound Calls

​
Step 1: Configure Your Agent

1. Create an Agent:
  • Go to the Agent creation section in your dashboard.
  • Fill in the necessary details such as agent name, skills, and language preferences or chose create from template.
2. Assign Phone Number:
  • Purchase a phone number if you haven’t already. (Refer to the guide on purchasing a phone number)
  • Assign the purchased phone number to your agent.

​
Step 2: Test Inbound Call Functionality

​
Simulate Inbound Calls

  • Utilize the test playground to evaluate the agent using voice, phone, or text.
  • If testing with a phone call, initiate the call and review the results on the inbox page.
Hero Light

​
Review Call Logs

  • Navigate to the inbox to verify the setup and ensure it is functioning correctly.
  • Make any necessary adjustments based on the call logs.
Hero Light