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Overview

Inbound calls are calls initiated by customers or users to your company’s agents. These calls are typically directed towards your customer service, support, or sales teams. Our AI-powered voicebot agents are designed to handle inbound calls efficiently, ensuring that customer inquiries are addressed promptly and accurately

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Setting Up Inbound Calls

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Step 1: Configure Your Agent

1. Create an Agent:

  • Go to the Agent creation section in your dashboard.

  • Fill in the necessary details such as agent name, skills, and language preferences or chose create from template.

2. Assign Phone Number:

  • Purchase a phone number if you haven’t already. (Refer to the guide on purchasing a phone number)
  • Assign the purchased phone number to your agent.

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Step 2: Test Inbound Call Functionality

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Simulate Inbound Calls

  • Utilize the test playground to evaluate the agent using voice, phone, or text.
  • If testing with a phone call, initiate the call and review the results on the inbox page.

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Review Call Logs

  • Navigate to the inbox to verify the setup and ensure it is functioning correctly.
  • Make any necessary adjustments based on the call logs.