Enhance agent performance with dynamic call customization using variables.
{{}}
and are automatically replaced with real-time data during interactions.
{{aiName}}
: Refers to the name of the AI agent.{{aiRole}}
: Specifies the role or function of the AI agent.{{companyName}}
: Represents the name of your company.{{customerName}}
: Refers to the name of the customer interacting with the AI agent.productType
if you want the agent to mention a specific product in the conversation.{{customerName}}
! This is {{aiName}}
, your {{aiRole}}
from {{companyName}}
. How may I assist you with your inquiry today?”
Instruction:
“Provide answers to common questions. If {{customerName}}
needs further assistance, offer to transfer the call to a live representative.