In our system, users have the flexibility to make outbound calls to a single customer, ideal for personalized, one-on-one communication. This guide will walk you through the steps to initiate a single customer call, ensuring a smooth and efficient process for follow-ups, individual support inquiries, or high-priority customer engagement.
This option is ideal for personalized, one-on-one communication. You can manually select a specific customer and initiate a call directly from the platform. This approach is useful for follow-ups, individual support inquiries, or high-priority customer engagement.
Learn how to initiate these calls, track progress, and record outcomes to ensure that all interactions are productive and well-documented.
Select a Communication Channel: Choose WhatsApp as the communication channel from the dropdown menu.
Select a WhatsApp Template: Upon selecting WhatsApp, an additional field will appear, allowing you to choose a predefined WhatsApp Template for the conversation.