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Overview

Agents are the cornerstone of the Elemente AI, designed to handle both inbound and outbound phone calls. By creating an agent and assigning phone numbers to them, you can create sophisticated AI-driven interactions for a variety of use cases.

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Core Features of Agents

Agents are equipped with several key components that enable you to build and manage powerful AI assistants:

  • Prompts: Instructions provided to the agent to guide its behavior and responses.

  • Skills: Specific abilities programmed into the agent to perform certain tasks or answer particular queries.

  • Actions: Tools and commands available to your agent, such as ending conversations or transferring calls.

  • Knowledge Base: A repository of information that the agent can access to provide accurate and relevant responses.

  • Voices: Synthetic voices assigned to your agent to ensure consistent and natural-sounding interactions.

  • SMS: Capability to send SMS messages. SMS messages can be sent before or after a call, and are also sent if a call fails.

  • Voicemail: Allows the agent to manage voicemail when a call is not answered, without recording.

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How to Configure an Agent

Agents can be configured via our Dashboard by following these steps:

1. Load the Agent:

  • On the dashboard, click “Voice Bot” to load the agent.

2. Set Up an Agent:

  • Click on the “Template” tab.

3. Customize Your Bot:

  • Select the language.
  • Choose the voice.
  • Define the specialty.
  • Provide a description.
  • Test the bot’s speech.

4. Add Skills:

  • Integrate specific abilities your bot needs.

5. Upload or Import a Knowledge Base (optional but recommended):

  • Enhance the agent’s intelligence by uploading or importing a knowledge base.

6. Assign a Number to the Agent:

  • Purchase a number.
  • Choose a country to buy Phone number .
  • Assign number to an agent.
  • Assigned number

7. Final Steps:

  • Congratulations! You can now view and manage your agent.
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